Description
Service Manager/Problem Manager/Incident Manager
My client, a Global Telecoms Service Provider is currently looking for an experienced Service Manager/Problem Manager/Incident Manager for a long term project support engagement.
As the Service Manager/Problem Manager/Incident Manager you will be doing the following tasks:
- Support delivery of my client's Technical Support program to major accounts
- Ensure follow-up and closure of critical problems with large strategic customers
- Use standard tools to receive alerts and monitor status of new customer service requests (cases) pushing through to resolution
- Regularly interacts with the client's customer and internal teams in a coordinated fashion to ensure problem resolution
- Report on standard deliverables as defined by customer contract
- Co-ordinate root cause analysis upon customers request
- Becomes familiar with the Customers network history
- Leads regular discussions about ongoing support cases, and coordinates resources internally and within the Customers organization to help ensure that all issues are handled in a timely manner.
- Serves as the advocate within the client for all issues and concerns related to Customers network Operations.
My client is looking to interview early next week for the right candidate so please forward your updated CV to me NOW to avoid disappointment!