Description
Day 2 Support - Prime Office - Strong knowledge on IPRAN PN & PPM LDI PN & PPM all onsite
Spanish speaking
Strong knowledge on PRIME (IPRAN PN & PPM also LDI PN & PPM)
OSS health checks
KPIs definition and fine tuning for Prime Network and Prime Performance Manager
Report policies definition (only for Prime Performance Manager up to 2)
Polling timer's definition and fine tuning (up to 2)
Memory consumption optimization VNE/AVMs (only for Prime Network and up to 2)
Report issues found (up 1)
Growth and capacity analysis (up to 2)
Software (patches) recommendations (up to 2) soft properties
Command builder
VCB for new features
Custom software support
Scheduled change support for Prime Network and Prime performance manager
- Maintenance windows regarding changes in NMS (up to 2)
- Minor upgrades (patches installation - up to 2)
Continuous learning
Knowledge transfer sessions for Prime Network and Prime Performance Manager
- Sessions oriented per type of user (operators or administrators - up to 2)
- Hands on (assumptions customer provides environment)
Provide a monthly summary (Support Summary) of the support services carried out each month.