Description
Service Desk Analysts
A great opportunity for 3 months for Service Desk Analysts. This is for a quick start, interviews are currently taking place.
Your responsibilities:
- Provide first level call and email support to customer's PC, including software and hardware related issues.
- Assign unsolved calls to the appropriate IT teams.
- Instruct users on processes
Must have experience:
- Prior experience in Call Center/Help Desk environment
- Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Centre, Internet Explorer)
- Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
Kindly send in your latest CV for immediate consideration.