Description
Hi,
Greetings!
My name is Akshay Sharma and I am a Recruiter working with Sopra Steria Recruitment.
Please find the job spec below - We are looking for candidates who can confidently cover off the Essential Skills and some of the Nice-to-haves - If you don't feel confident once you have read the spec, please let me know as we always have other roles which might fit you better.
Responsibilities:
Field engineers will work with commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops and Printers (desirable), but mainly on hardware break fix ensuring all contractual SLA's are met and delivering in a timely manner.
To install, maintain and repair IT products such as PCs, Workstations, Printers, Terminals and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
Accountabilities:
- Undertake fault diagnosis, basic troubleshooting and ensure effective Break fix of Laptops, PCs and Printers
- Escalate calls within given time guidelines.
- Knowledge of operating systems, hardware and commonly used software and standard applications.
- Install and test desktop products.
- Perform backups and restores as well as data transfer on PCs, laptops
- Carry out upgrades and conversions including replacement of component parts eg keyboards, monitors, disks etc.
- Able to repair basic software configuration and set up problems.
Knowledge and Experience:
Typically secondary/high school qualified with a relevant technical qualification and 6-12 months relevant work experience.