Description
A super exciting opportunity for a Service Desk Analyst.
Start: ASAP
Duration: 6 months+
Location: Budpest
Rates: Competitive
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Proven experience as a service Desk Analyst or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
All positions are Budapest Hungary based.
One language is a must out of the below:
SD Analyst - French language
SD Analyst - German language
SD Analyst - Polish language
SD Analyst - slovenian language
SD Analyst - turkish languag
1 stage telephone interview!