Description
Service Desk Analyst (Multi Languages)
This contract is located in Budapest - Hungary, for a 6 months renewable contract to begin ASAP as a contractor.
The Service Desk Analyst responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
- Proven experience as a service Desk Analyst or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Proficiency in English is mandatory with fluency in one of the Languages below*
*Languages: German, French, Polish, Slovenian, Turkish
Pay rate is negotiable based on experience, apply now for immediate interviews!