Description
IT Helpdesk SupportOur client, a global leading IT consultancy company are recruiting for a number of IT Helpdesk Support to join their project in Germany.
Position Title: IT Helpdesk Support
Position Type: Both contract and perm
Start Date: Jan. 2018
Duration: 12months
Location: Germany, Switzerland,Spain, Italy, Netherland, Belgium, Portugal
Contact: Minghui Han |
Both Junior and Senior level support are welcomed to join the project in Germany, Switzerland, Spain, Italy, Netherland, Belgium, Portugal.
Responsibilities:
- Providing full desktop support on client’s side
- Desktop software installation, debugging and configuration
- Mobile phone software installation, configuration, debugging and troubleshooting
- Reinstall desktop system, configuration, debugging, repair driver, download and upgrade driver
- Telephone line, telephone network troubleshooting
- Maintenance and replacement of peripherals’ accessories hardware, incl. Printers, fax machines, scanners, projectors, etc.
- Routine inspection of printing equipment, conference room, server room.
- 2nd level hardware maintenance, such as laptop, desktop, spare parts management and replacement services
- Equipment fault handling - System hardware or network problems handling
- Server room access control
- Monitoring system event request - Providing monitoring video playback and extraction etc.
- Air condition and UPS routine maintenance in server room, coordinating with and monitoring the vendor to technical support and maintain
- Wireless network fault handling, the quality test of wireless network, whether having blind spots, delay, switch, etc.)
- Dedicated network line fault handling, dedicated network warning, tracking and detecting (on-off, delay, switch etc. ), assisting in testing and repairing network line fault
- Fault handling and maintenance of Access Control System, Monitoring System, Attendance System
Qualifications:
- Junior level 1-3years or senior level with 5+years working experience as IT User Support
- Proven knowledge and hands on experience
- Fluent English is a must, other local language skill is a big plus, such as German, Spanish, Italian, Dutch, French, Portuguese
For more details contact: sales(at)manningglobal com
Quoting reference: DE_MGMH_ITHS-8691
Or call Minghui Han on: