Description
CX Intelligence Manager
For one of my leading international banking clients I am looking for an experienced researcher who can support my clients Insights Program for their Customer Journey Experience Activities.
As a CX Intelligence Manager starting the project, Right now it would see you coordinating the implementation of 2 customer experience measurement programs and the setting up of a monthly dashboard.
The 'CX' Customer Experience Intelligence Manager will build relationships with the leaders of the Customer Journeys across the organization to identify high impact areas for investigation, monitoring and prioritizing the key questions that will inform a recommended course of action as to "How to Play".
Experience with NPS and Medallia implementation is a definite plus.
If this opportunity sounds like it could be a good fit, then please send your CV ASAP for immediate consideration.
Location: Amsterdam
Contract: 5 Months (option to extend)
Rates: Excellent.