Description
Position: Service Desk Analyst (Swedish Speaker)
Location: Budapest, Hungary
Duration: 6 months + Extensions
Job Description:
- Provide essential support to Customers PC users, including software and hardware related issues.
- Assist users over the telephone, through e-mail/voice mail, chat and over web interface.
- Diagnose and solve software and hardware problems by giving step-by-step instructions.
- Provide advanced support to Customers PC using remote control tool.
- Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or other Support teams.
- Log all calls in the Helpdesk tracking database/Service Management tool and follow them up end-to-end
- Instruct users on usage of application systems
- Fluent Swedish speaker