Description
Title: Customer Support Analyst
Location: Columbia, SC
Duration: 6 months (Potential Hire)
Job Description:
- This position is responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank, and external customers.
- Will log and document all customer calls using the call tracking system in accordance with defined established call handling procedures; participates in training activities to keep current with product support and self-development
- Has frequent contact with internal and external customers, peers, and managers.
Required Skills:
- Experience using a ticketing system
- Knowledge using computer systems and troubleshooting hardware/software.
- Previous experience in a structured environment providing first call resolution