Client Migration Support Analyst

Job type:
Start date:
8 months
Head Resourcing Ltd
Published at:
flag_no United Kingdom
Project ID:

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Client Migration Support Analyst is required to join our Financial Services Client for initial 8 month contract based in Edinburgh. This role can pay up to £342/day.

Our Client is recruiting for an Analyst to support the migration of their Commercial Banking Customers from Legacy channels to a new strategic on-line channel. Contract Analysts are required to supplement bau second and third line support teams over a period of peak activity as a result of migration activity.

As part of this role you will be required to:
* Manage specific client issues or queries through to resolution which may include seeing problems through to resolution by taking issue out to wider subject experts.
* Support clients & colleagues as on-line channels SME's
* Take responsibility for the development and implementation of specific deliverables and ensuring these are achieved to time and quality
* Facilitate first class client support enabling the client to make best use of the new Commercial online banking service.
* Offer feedback to and share best practice with team members as required
* Identify themes for remediation by IT or a service improvement

To be considered for this role, applicants should have the following skills:
* Experience providing Client Support, either directly or in a helpdesk role
* Excellent communication and customer/client focus
* Ability to delivers courteous and prompt service in a professional manner
* Understanding of client needs and concerns
* Strong time management and organisation skills are required
* Attention to Detail
* Understanding and experience of migration activity and potential client impact
* Experience of providing training would be beneficial
* Demonstrable experience of MS Office

Knowledge/experience of Commercial Banking or Digital Banking projects would be beneficial.

If you have the above skills and would like to hear more about this opportunity, please send in an up to date CV ASAP!