Description
ERP Support Analyst - Antwerp, Belgium
Languages: DUTCH and ENGLISH (bilingual)
Skills and Experience:
- Have a proven experience of (min 4 years) in support.
- Experience in manufacturing & sales industry.
- Show deep experience in & understanding of business processes & concepts in procurement, sales, production, quality & finance domains.
- Experience in:
- Configuration and use of ERP system & data flows.
- Installing hardware
- Providing support on network issues
- ERP
- Interfaced environments (XML, SSI)
- SQL databases
- MS Access/VBA
- Service desk environments directly supporting end users, using ITIL methodology
- Hardware installation & network set up and maintenance
- Infrastructure knowledge of Veeam ware
- Planning, analysis, development, testing and implementation of IT changes/programs.
Description of work:
- Ensure the business as usual support through issue analysis, design, testing & implementation of fixes; as well as solving issues in the interfaces connecting the different solutions.
- For the ERP suite, be involved in the preparations (analysis, design, testing, set up of user authorisatons) for the continuous rollout within the group.
- Play a key role in report writing (Data Access Studio).
- Play a key role in system upgrades and software releases.
- Ensure structured documentation of all software solutions & procedures.
- Ensure installing of hardware: mainly laptops and desktops yet also Servers, AD accounts, group policies.
- Manage the support of the telephony central (maintenance & upgrades).
- Provide (at least) analysis of network issues, suggesting solutions and following up issues to resolution, liaising with the network team.
- Plan, execute & check the daily tape backups for all Servers.
- Test disaster recovery plans.
- Support & train users with any software, hardware, connection issues.
- Structurally plan activities, align on requested input from others and clearly report status to management.
Please send your CV to Janisha/Angelos and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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