Description
We are looking for a Level One End User support Analyst at a well-established company in Les Mureaux.
Applicants will need the following -
*Previous experiences in Back Office, Support, Telecom (Phone operator), IT support
*Experience supporting employees in the utilization of smartphones (Android, IOS - iPhone, Samsung)
* HW product expert for clients/peripherals/workstations and mobile (smartphone), multifunctional devices Windows, IOS, Android
Basic knowledge of standard applications/Middleware
Demonstrate technical competency towards continued service improvements being delivered to the Customer. Ability to demonstrate experience either networks (LAN/WANs, Routers/Switches, TCP/IP, DNS, WINS, etc...)
Knowledge of database components and tools as well as design/maintaining/Scripting and application development knowledge and experience.
Tasks involve:
Administration of standard applications
Basic configuration in networks
Installations also in the context of roll-out projects
Processing/control of IMAC calls
Acceptance of locally reported jobs/calls and organizing entry in the trouble ticket system
Adaptation of known interfaces and their drivers and organizing application-appropriate interfaces on operating systems
Initial operation, conversion, and removal of Servers
Planning of basic roll-outs
Configuration of smaller networks
If you have the outlined skills and experience please apply now!