Description
CRM Siebel Expert (m/f)
Reference: -en
Start: asap
Duration: 6 MM
Main tasks:
- Resolve and analyze incidents
- Implement fixes based on root cause analysis
- Document resolutions for known errors and update knowledge base
- Perform technical impact assessment due to changes (minor enhancements)
- Take over the transition for the assigned-set of applications, proactively highlighting issues and road-blocks in a timely manner to the Service Delivery Lead
- Complete and timely transition of the new applications for the owned-domain-areas including development of complete transition documents and deliverables as agreed as part of the transition plan
- Carry out internal reviews of the artefacts (during Transition / execution) and on-board technical team
- Ensure seamless playback session of the techno functional understanding of the system by the team during transition and execution, generating sufficient confidence in stakeholders on team’s ability to quickly grasp and get productive quickly
- Consult and execute on continuous service improvement ideas to improve and/or enhance the performance of the applications
- Report on the overall service delivery performance of the assigned-set of applications
Main qualifications
- Domain and technical skills relevant to domain area(s)
- Technical expertise to solve complex technical issues and provide practical technical solutions to fix issues and address root cause
- Experience with ITIL processes, e.g. IM, PM, CM, RM
- Life Sciences domain knowledge and know-how regarding Information Security, GxP and SOX regulatory requirements
- CRM know-how
- Experience with SIEBEL Configuration/scripting, Siebel Infrastructure, Siebel EAI, Siebel CTI
- DB or Informatica/ETL know-how desirable
- Experience with iPad integration with Siebel
- ITIL certified
- Experience managing AMS delivery is a must
Main advantages:
- Support through our team during the entire project
- Perspective for further extension of the project
- Better chances on receiving a suitable offer through Hays after the project ends
About us:
IT professionals hold all the cards – if they are committed and have the right qualifications. Our customers in industry and the public sector are looking for motivated employees who like looking at the bigger picture and relish a challenge to fill IT positions on a project or permanent basis. We make sure that you, as an IT specialist, benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.