Description
Unix and Storage Technical Support Specialist
Description:
My client looking for a candidate to provide deep technical support for Servers running Redhat Enterprise Linux 6/7, HPUX and 3PAR storage arrays. The successful candidate will be required to be part of a shared service team providing service to a number of customers. As part of this team the candidate will require to become part of an on-call roster and to be available to work afterhours.
Key responsibilities are:
*To deliver a support service in Ireland and Northern Ireland.
*This will encompass:
oIncident resolution,
oProblem determination,
oRoot cause analysis.
*To contribute to and develop the expertise of the team and to share it with the other support teams
*To take part in projects linked to Service Quality Improvement and Business growth.
*To represent the Unix and Storage team and be one of the main linkage with other teams and Service Providers.
Qualification:
*Redhat/HPUX troubleshooting methodology: Certification an advantage
*Experience supporting Storage Arrays and SAN Switches
*Strong technical knowledge in:
oPerformance monitoring tools,
oUnix/Linux Server administration,
oServer architecture including HP Blade systems and interconnects,
oLinux Server installation and configuration,
oScripting - Shell, Perl, Python
oSCSI and Storage technology - Good theory & hands on knowledge;
oNetworking - TCP/IP
oManaging discs and logical partitions
oRedhat Cluster Services/Serviceguard
oHadoop Data analytics administration
oStorage array and SAN switch management - upgrades, reporting, analysing performance issues
*Knowledge/Experience in any of the following areas would be an advantage:
oNetworking
o3PAR Peer Persistence
oVmware SRM failover
oHP Blade Enclosures
*Excellent communication skill: Oral and written - English
*Customer and service orientation
*Ability to operate well in an international environment
*ITSM knowledge
*Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
*Certifications such as Redhat, HPUX, HPE Storage, Hadooop, Cisco or similar certifications would be preferred.
*Extensive previous Tech Support experience.
*Must possess very good experience with various computer peripherals and applications.
*Must possess very strong problem solving and resolution experience.
*Must be very customer oriented and focused on meeting the customer's needs.
*Must have very good verbal and written communication skills in English.
*Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
*Experience in installation and configuration of PCs, Servers, hardware, software, etc.
*Desirable experience in project delivery.
*Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes.
CPS Group (UK) Ltd is acting as an Employment Business in relation to this vacancy.