Description
SAP CRM EXPERT
Global Enterprise Partners is currently looking to extend their current SAP ECC/ISU solution and CRM 7.0 for customer interactions and customer service solution with a B2C web portal. In this context, we are looking to strengthen our CRM core team with an expert in CRM with prior project experience in setting up a CRM system. The expert should combine consultancy skills with SAP CRM functional and technical knowledge to assist our customer in designing and building their web portal.
Assignment details
Full-time assignment, during the period May2018-August2018, with possible extension.
Working from the client location in Flanders.
Official language is Dutch, English is acceptable.
Desired Skills & Experience
Experience
- Experience in in business analysis in complex environments
- Experience in SAP CRM implementation project in the following domains o CRM service request management o CRM Interaction Center (focus IS/U), shared service centers of ITSM
- Experience in customer engagement through process externalization in an web portal Consultancy
Skills
- Good business acumen, able to understand clients expectations, anticipate needs and proactively propose innovative solutions in SAP
- Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions SAP CRM skills
- Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer) o CRM service request management o CRM Interaction Center (focus IS/U), shared service centers of ITSM
- Senior knowledge of SAP CRM Middleware principles
Other skills on top of the SAP CRM skills the following knowledge is an asset
- Knowledge of CRM operational reporting
- Knowledge ISU/SAP CS/PM
- Technical knowledge of webportals (Webforms, authentication, navigation, HTML5, CSS, )
- Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & oData)
Are you interested in this opportunity and do you meet the requirements? Please contact Marco Eindhoven of Global Enterprise Partners on telephone number or mail (see below).