Description
Wintel Engineer/Windows Technical Specialist - Dublin - £ per day
We are looking for a candidate to provide deep technical support for Servers running Windows Server 2008 R2, 2012, 2012 R2, 2016 as part of a shared service team providing service to a number of customers. As part of this team the candidate will require to become part of an on-call roster and to be available to work afterhours.
Key responsibilities are:
- To deliver a support service in Ireland and Northern Ireland. This will encompass:
- Incident resolution,
- Problem determination,
- Root cause analysis.
- To contribute to and develop the expertise of the team and to share it with the other support teams
- To take part in projects linked to Service Quality Improvement and Business growth.
- To represent the Windows team and be one of the main linkage with other teams and Service Providers.
- Windows 2003 & 2008, 2012, 2016 troubleshooting methodology: MCP/MCSE training
- Strong technical knowledge in:
- Performance monitoring tools,
- Windows Server administration,
- Server architecture including HP Blade systems and interconnects,
- Windows Server installation and configuration,
- SCSI and Storage technology - Good theory & hands on knowledge;
- Windows Networking - TCP/IP
- Managing discs and logical partitions
- Windows Clustering
- Active Directory
- Knowledge/Experience in any of the following areas would be an advantage:
- VMWare
- Citrix XenApp
- VMware ESX
- VMware SRM
- HP Data Protector (Tape & D2D)
- HP Blade Enclosures
- Excellent communication skill: Oral and written - English
- Customer and service orientation
- Ability to operate well in an international environment
- ITSM knowledge
- Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.
- Extensive previous Tech Support experience.
- Must possess very strong problem solving and resolution experience.
- Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
- Experience in installation and configuration of PCs, Servers, hardware, software, etc.
- Desirable experience in project delivery.
Wintel Engineer/Windows Technical Specialist - Dublin - £ per day
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