Description
ITC Business Applications Lead - Contract - IraqITC Business Applications Lead ESSENTIALS:- A proven track record in Application maintenance & service delivery. Procure-to-Pay applications -Maximo. Financial & Accounting Systems -SUN Financials. Invoicing Applications - Filenet. Reporting Applications - Business Objects. SharePoint. Oracle & SQL databases. .NET technologies developing custom applications. Leadership experience must have experience of leading a team of more than 3 direct reports. Demonstrable understanding of diverse, multicultural work environment (Middle East experience preferable). Provide budgetary forecast for business case justifications & cost/benefit analyses for IT spending & initiatives. ITIL V3 foundation & at least 1 ITIL Intermediate certification, preferably V3 Service Operations. Analytical
ITC Business Applications Lead will be responsible for the delivery & support of over 20 applications & DR solutions which are hosted both on site & within cloud based solutions.
Working in a fast-changing environment the ITC Business Applications Lead will be required to lead a team of analysts & data base administrators with specialist skills maintaining trouble free operations, resolving operational issues & delivering projects to agreed costs & timescales, maintaining quality & ensuring compliance with relevant governance, regulations, standards & policies.
ITC Business Applications Lead to lead activities to recover from incidents & completing subsequent problem management & Root Cause Analysis. Produce & update application roadmaps including upgrade paths & end of sale/end of support information. Manage the implementation of project & activity, drafting SoR, monitoring progress, identifying key issues & risks. Take proactive remediation steps when required. Provide a structured weekly report that monitor progress, Incidents, Projects, Key Activity & Management Information. Agree, document & ensure that technical standards are adhered to. Agree, document & test standard operating procedure & ensure these are scheduled & completed as required. Work within applications, other ITC teams & vendors to develop, deploy, monitor, maintain, upgrade, provide data management, systems integration & application maintenance. Support other ITC teams with their solution design & project implementation
Provide budgetary forecast for business case justifications & cost/benefit analyses for IT spending & initiatives. Manage ITC Invoice Technical Approval & Value of Work Done. Monitor & manage contract & license termination dates & manage renewal process. Keep key documentation up to date to including supported applications, access control, CMDB & change requests. Ensure security vulnerabilities are assessed & appropriate action taken. Manage the end to end Release & Deployment process ensuring patching & hotfixes are applied as appropriate, keeping versions per the agreed roadmap. Use appropriate tools to monitor & manage applications reporting on capacity, performance & optimisation, taking remediation action as necessary. Assist with the procurement process for new contracts drafting SoR, SoW & Technical Questions, being part of a Technical Evaluation Team's. Develop & maintain excellent relationships with a very diverse group of stakeholders, including Chinese & Iraqi JV partners, users, vendors & IT service organisations, communicating effectively with business process owners, key business users & Project Delivery Managers
Work closely with the BackOffice, Telecommunications & Service Desk Teams to ensure effective customer support to the business, sharing information & knowledge wherever possible through process, dialogue, collaborative working. Assist with defining & maintaining applications related portion of the DR plans, ensuring they are tested on a regular basis. Manage on going supplier relationships leading or participating in weekly operational reviews & monthly service reviews ensuring contract compliance & maximising value from contracts. Identify & progress continuous service improvement activities. Identify risks to service delivery, recommend options to address risks & execute approved options.
Education - University degree in the field of Computer Science/IT or related discipline or related equivalent experience.
Flights, accommodation, visa's and healthcare will all be taken care of for you.
Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.