Description
IT Service Delivery Manager (Servers, Hardware, User Equipment, Unix, Linux, Window, Capacity)
Dublin (Due to the nature of this role, we are ideally seeking candidates who live in or are within a commutable distance to Dublin)
6 Month Contract
The Company:
A leading Telecoms company who are operating across the UK & Ireland. They are currently seeking a Dublin based IT Service Delivery Manager to join their team on a 6 Month Contract.
Responsibilities:
- Management of the IT & infrastructure services provided by the technology department to both internal business stakeholders and external customers.
- Accountable for all aspects of service management with the partners (internal and external), driving stability & issues resolution to best protect the customer & business, closely managing major incidents and issues, driving problem management to identify & remove root cause to prevent reoccurrence & future issues.
- Monitor the overall level of service provided by Managed Service Partner/s - including service levels, incidents, process and change management, processes, standards and procedures - and instigating appropriate actions to address any issues, benchmarking to ensure best in class.
- Provide a focus for SLA management and customer satisfaction and productivity improvement.
- Report, communicate and update relevant stakeholders on the on-going operation of services, incident management and Improvement Programmes, guaranteeing clarity, visibility, timeliness and expectation management to the right people using the right method.
Key Deliverables:
- Governance required on a large managed services infrastructure environment,
- Setting the strategy for capacity & optimization management,
- Infrastructure Asset management
- Setting key KPI's for Infrastructure Management Performance.
- Best practise in relation to the monitoring and maintenance of an infrastructure environment
- On call point of contact for Priority 1 & Priority 2 incidents. This is on a rota basis with the requirement to be on call for 1 week out of every 3.
If you would like to be considered for this exciting opportunity, then please apply for this role today with a copy of your most up to date CV.
Project People is acting as an Employment Business in relation to this vacancy.