Description
Windows Migration Support Engineer - initial 6 month contract - City Center Dublin - 150 euros per day
Main Duties & Responsibilities:
Advance hardware and software problem diagnosis
Advance software usage advice and configuration changes
Replacement of faulty computer components (mainly desktops/laptops/monitors)
Incident documentation
Customer interaction
Completion of service tasks by following agreed procedures
Physical installation and/or de-installation of PC hardware
Identifies risks and develops solutions for client tasks
Serves as escalation and issue resolution point for another onsite technician
May prepare documentation to record and track issue resolutions.
Makes recommendations for process improvements within the team
When required provides team leadership and mentoring
Any other duties commensurate with the level of responsibility of this post and as advised by Management
Key Skills:
Excellent customer service skills
Good knowledge of Diagnosis tools and processes
Knowledge of basic LAN network cable management
General infrastructure understanding (networks, Servers, AD etc.)
Familiar with general usage of Microsoft Office
Basic understanding of the purpose and operation of software distribution technologies (eg SCCM)
Windows 7 operation and configuration knowledge
Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook. Knowledge of Linux/Unix operating systems may also be required
Ability to work independently to ensure deadlines are met however request support or escalate matters when required
Qualifications:
A+ desktop or equivalent skill set is required
MCP, MCSE, CNE or Network+ certification is desirable
Work Experience:
6 - 8 years of relevant experience or equivalent combination of education and work experience