Description
We are seeking an SME to provide expert technical services and support to optimize network reliability and performance. You will have experience delivering transformational SD-WAN and Network Virtualization Cloud Solutions for leading top-tier telco customers. Providing end to end Solution Design for global virtualized networks as well as IT OSS and BSS integration and full orchestration of network deployment.
The Technical SME will also work to address technical escalations and support the effort to improve infrastructure operational stability across the Network by providing hands-on technical leadership in the areas of Proactive/Reactive Support, Change and Implementation, Documentation, Standards compliance, Training, & Operational Process & Procedures.
Key role responsibilities for the Resident Engineer/SME
- Support production environment of Juniper products within the Customer infrastructure
- Support the delivery and technical escalations of SD-WAN and NFV Cloud Solution customers
- Troubleshoot equipment and network problems and to open and track through to problem resolution
- Participation in an on-duty rotation to assist in troubleshooting and service restoration outside of business hours and at weekends.
- Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- Understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
- Assist the Customer to develop Network Operating and Equipment Operating Procedures.
- Develop and maintain scripted solutions to simply troubleshooting and pro-active maintenance.
Essential Skills
- Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
- Candidates for this role MUST be able to demonstrate the following competencies:
- Experience in designing and implementing virtualized software and solutions is desirable.
- Experience of implementing virtualized software and solutions
- Good understanding of Juniper MX and SRX Operation & Design
- Able to outline and detail the technical impacts of migrations etc. between both uCPE on IPVPN and VPN+
- Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls. .
- Detailed understanding of the protocols surrounding IP networks. These skills should generally include:
- TCP/IP fundamentals,IP subnetting and supernetting and hierarchical routing principles, (OSPF and BGP),
- VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)
- Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required
- The ability to function in a team environment and recognize and take on tasks with self-direction as well as the ability to take direction from the customer, account team, and Advanced Services Management.
- The ability to communicate well within the Juniper team articulating customer problems before they become issues being proactive where possible.
- Hands-on configuration and operational knowledge of Juniper Networks router, firewall, switching and Service Orchestration products, passion to continue learning and expanding your knowledge.
- Juniper Certification a plus
- Spanish language a plus
Strong Technical Experience in the following areas are desireable;
- Knowledge of JUNOS/Juniper Platform is highly preferred
- Advanced Knowledge of Routing, Switching & Firewall
- Contrail, OpenStack (Redhat/Mirantis/other), Contrail Service Orchestration (other Orchestration), Ubuntu/RHEL, KVM (other) Hypervisors, Containers, Docker and other Juniper products including vMX, vSRX, NFX. Knowledge of underlay/overlay and IP networking.
- Linux, Scripting (eg Perl, Python), Network Monitoring and OSS/BSS/IT integration.
Apply for immediate interviews. Flint is a provider of services to the ICT Industry