Description
Implementation:- Design, configure, deploy and maintain infrastructure systems including physical hardware, virtualized platforms, and application solutions
- Tune hardware and software configurations for optimal performance
- Deploy cloud based solutions as required to meet business needs
- Responsible for maximizing system uptime and availability, ensuring functional and performance SLAs in close co-operation with our service providers
Monitoring:
- Configure and maintain comprehensive monitoring solutions
- Work closely level1/level2 service provider teams to provide proactive monitoring solutions
- Respond to automated notifications of problem events and resolution of those issues
- Coordinate the required issue resolution and provide on-call and after-hours support
Administration:
- Server administration, including system updates and configuration
- Responds to incidents to ensure system availability and meet service level objectives
- Performs detailed problem troubleshooting, problem resolution, and root cause analysis
- Review systems
Troubleshoot:
- Provide technical support to tiered helpdesk teams to assist in resolving complex technical issues/solutions
- Actively participate in Tier I, Tier II and Tier III support for production systems
- Investigate, triage, and resolve issues with development, QA, UAT, staging, and production system virtual machines and physical servers
Computer Science or related undergraduate degree
- 3+ years of industry IT experience
- Linux/AWS certifications are a plus
- Excellent analytical, troubleshooting, and research skills with performance issues in production and development environments
- Excellent interpersonal skills
- Experience installing, configuring, monitoring, and maintaining the Backend systems including virtualized and cloud based systems as well as internal workstations
- Devops utilizing cloud based solutions (Aws)
- Experience designing, building and working on desktop and server class hardware configurations
- Experience with monitoring and maintaining cloud based solutions
- Experience with remote access technologies to support remote customer systems
- Knowledge of network computing, information system security, DNS, software licensing, IT best practices, capacity planning, etc.
- Broadcast and media industry experience is a huge plus