Description
We are Looking for Helpdesk support for onsite IT infrastructure support role.Location:Wiesbaden, Delkenheim
Hannover
Neustadt
Language-German and english
start-ASAP
job desc:
• Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Customer centric approach
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S support may need to be provided by certain FTEs.
• Experience with Anti-spyware and Anti-virus software.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
• Good written and oral communications skills with clients and management. Good people handling skills.
• Ability to work with deadlines and complete tasks on-time.
• Aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Well versed in IT Asset management – ITAM process
• Handle daily desktop support incidents tickets.
• Troubleshoot and identify hardware related issues and coordinate with vendors if required.
• Troubleshoot any software related issues and should work with cross functional team required.