Description
My client is a leading Swiss bank with enviable reputation which is looking to hire a business/ client oriented support specialist.Key Responsibilities- 1st Level Support
- Direct client interaction on user enquiries
- Plan and execute trainings and support business integration prep and roll-out
- Incident alignment with all support functions
- User support material preparation, etc.
- Ad-hoc task force requests on case basis
- Strong collaboration with product owners, project teams and development teams globally
- Ensure data correctness and apply corrections
Close collaboration with business integration lead (are User & Platform Enablement function)Challenges Contractor will be facing in this role:Compliance user requests with high urgency
- Involvement / partially manage critical incidents
- High-profile clients/customers with tight regulatory deadlines
- Hand-on customer support at front with Relationship Managers, Compliance Teams
- Work under high preasure due to regulatory directive and importance for the bank and its key stakeholders
- Very good understanding of regulatory projects, business operation and compliance disciplines
- Good English and German skills
- Coping with high pressure and complex project and delivery environment (agile)
- Experience in dealing with high-profile clients over all hierarchical levels insight the back
- Friendly attitude, hands-on, the ability to interact well with user and clients
- Ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you to quickly gain trust and built sustainable relationships.
Good communication and presentation skills.
Looking forward in receiving your cv's.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.