Description
Service Desk Analyst, 3-months contract, £130pd, Birmingham
My client based in Birmingham is looking for a Service Desk Analyst to join their team on contract basis.
Responsibilities:
* Working within a team of support analysts to handle customer requests
* Providing customers with product usage advice and guidance
* Handling complex or difficult customer issues to achieve prompt resolution
* Ensuring quality of information and detail when raising Support Tickets
* Maintaining high standards of professionality and Customer Service
* Ensuring correct customer expectations are set and achieved
* Identifying and managing the appropriate priorities and required actions
* Taking ownership and applying affirmative actions when needed
Essential experience:
* Strong customer service ethic and sense of urgency
* Solid Customer Service experience
* Excellent organisation skills/collaboration/communication/interpersonal skills.
* Good IT skills including experience of Microsoft Windows 7/8/10 and Microsoft Office.
* Good understanding of IT within a corporate environment
* Excellent verbal and written communication skills at all business levels
* Methodical approach to problem-solving
* High attention to detail
Preferred Qualifications:
* ITIL foundation or higher
Don't hesitate to apply!