Description
We are currently hiring IT Support Analysts for a 12 monthly rolling contract assignment based in Milton Keynes. As an on-site support analyst you will be responsible for providing physical and remote support to our business sites and for our IT Services
- You will be responsible for providing support to end users and play a key role within the Service Delivery organisation.
- On-site Support maintains a local footprint where the user base and locations require it and provide local IT support for all other Service Delivery functions doing whatever is required to provide the end to end Service Delivery provision to our sites and user base.
Day to day activities:
Accountable for the effective resolution of all Incidents and Service Requests impacting our IT Services which require a desk side visit, physical attendance at a location or remote support.
Management of user accounts in Active Directory for joiners, movers and leavers.
Installation and support of Audio Visual equipment within meeting rooms, along with the overall IT support for our IT Services and staff within meeting rooms.
Configuration and support of fixed line, softphones & mobile phones.
Support planned and unplanned outages by providing testing and local/on-site activities.
Remote deployment of (standard) client software and manual deployment and installation of (non-standard) software.
Documenting and maintaining documentation of IT services.
Project support such as end user acceptance testing or the execution tasks required to be performed locally.
Provide guidance and training to our user base to enable them to use our systems and services effectively.
Administration of the asset register and CMDB
The following knowledge, skills and experience are necessary in order to perform this role:
- Previous experience of working within a desktop/second line support role with knowledge of incident resolution for mobile devices, PCs, Laptops, Printers and LAN equipment.
- Installation, configuration, support and usage of workstations (hardware and software)
- Strong knowledge of Microsoft based operating system and Core Operating Environment (COE) applications - specifically: Windows7, 8.1, 10
- Directory services, Active Directory and Group Policies
- Knowledge of Google GSuite - specifically: Mail, Calendar, Chat, Contacts, Drive, Docs, Slides and Sheets
- Knowledge of Audio Visual technologies and associated equipment
- Demonstrates the values: Integrity, Teamwork, Respect, Professionalism and effectively role model these for the team and across the organisation
- Thrives on challenges and responsibility and has high levels of energy, tenacity and enthusiasm to deliver results through the team
- Translating technical detail into normal business language - the ability to explain problems and solutions clearly to non-technical users
- Ability to work under pressure and identify and prioritise key issues in a fast changing environment.
- The ideal candidate will have excellent customer service skills and will be capable of dealing with the pressures of a demanding professional services environment