Description
Certes are currently looking for a Service Desk Technician for our client based within Higher Education.
To provide first line support for all Information Systems & Technology (IS&T) Directorate services and University systems, infrastructure and network including but not limited to: user management and security (eg, account creation); password management; email account creation; and antivirus monitoring.
Main Duties & Responsibilities of the role:
* To provide a pro-active, customer focused, first fix, first line support service to students and staff for all IT related services provided by the IS&T Directorate ensuring the continued operation of University computer systems.
* To provide first line support for all IS&T related services in accordance with the Directorate's Incident Management and Request Fulfilment processes, ensuring that department policies and procedures are followed, to meet the needs of students and staff.
* To update all relevant Service Desk systems in support of the Incident Management and Request Fulfilment processes (including asset inventories as required) ensuring that updates are accurate and in accordance with IS&T policies and standards.
* To invoke third party support in accordance with established process and to assist and support third-party contractors in their work for the University.
* To help identify and resolve underlying issues in accordance with the Problem Management process.
* To provide support to other teams as appropriate in proactive activities such as system upgrades, driver and software installation and configurations.
If this is of interest then please apply or contact Safina or email (see below) to find out more information.
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.