Description
Helpdesk Support - Microsoft Server, Windows, Office 365,
Job purpose:
- Responsible for handling incoming support calls, providing basic first line troubleshooting and advice and support to customers over the phone; update and maintain software packages to record and prioritise calls.
- Good working knowledge of IT, some previous experience in a technical role and excellent customer service skills
- Knowledge of operating systems (eg Microsoft Server 2016 and 2019, Windows 10, Mac, iOS), networking, hardware, software and cloud platforms (eg Office 365)
- The ability to explain problems and solutions clearly to non-technical users
- To ensure delivery of high quality remote support services
- To ensure the speedy and one-time resolution of support issues
- To ensure that systems are in place and used to track logged issues, ensuring that all issues are recorded correctly, and that support time is logged accurately.
- To be aware of escalating support issues and manage escalate them accordingly within relevant SLAs.
- To ensure that customers are communicated with effectively.
- To work quickly to resolve any internal service administration issues.
- To ensure that our customer records are kept up to date and secure.
- To assist in the management the support teams' workload & daily priorities.
- To ensure that new job tickets fully reflect the issues and works required to resolve and to ensure that customers are supported both inside and outside business hours at a level Dependent on the priority of the issue and customer support contract.
- To take part in a rota which will require some weekend work, generally a Saturday.
- To complete all expenses, holiday and sickness forms in a timely manner as per the company's' contract of employment.
- To ensure that records are kept of any customer equipment returned for work or onward to manufacturer for repair.
Location: Cornwall commutable form Camelford, Bodmin, Wadebridge, St Austell, Launceston
Day rate: £125pd-£150pd
Term: 1 month, potential for a 1 month extension
Start: ASAP
To apply for this contract role, please send your CV to (see below) or call Laura Ramm. Services advertised by itecopeople are those of an Employment Business