Description
Service Desk Analyst
Are you looking for your next Service Desk position?
Are you based around the Nottingham/Derby or Leicester area?
Would you like to work in a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence?
If the answer to the above is yes, and you would like to join the successful IT support team at NatWest then please apply now for an immediate interview.
We are looking for Service Desk Analysts to provide 1st line technical support to a user base of over 65,000 colleagues.
The role will involve assisting users via webchat and telephone to help rectify IT issues.
This role will be remotely based, with the requirement to attend the office once a week.
The Role
- Provide a single point of contact to internal colleagues reporting IT related incidents.
- Diagnose and resolve technical issues at first level to minimise downtime to colleagues
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Excellent ability to troubleshoot and problem solve
Desirable Skills
- A passion for customer service
- Strong written and verbal communication skills
- Previous service desk experience, including working to targets/KPI's and SLA's an advantage but not essential
- Microsoft Office skills (Outlook, Word, Excel, O365)
- Knowledge of Windows 10, Active Directory & Exchange
What we offer in return
- A competitive salary
- 6 weeks paid training
- Provision of equipment where required (Desk/Chair/PC/monitor and mobile phone)
- An internal rewards and recognition scheme for demonstrating excellent performance and customer service
- Potential future conversion from contractor to a Permanent Position
- Free car parking when working from our brand new offices
If this role is of interest and you would like to know more then please apply now or contact Tony Kelleher by phone.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age