Solution Architect

Description

Dynamics 365 Solution Architect
London
£650-£700

A product team has been established within the Customer Support & Return sub-domain with the mission to implement a new digital product. The product will be a global tool for managing complex customer support requests. The product will manage 5M+ customer support cases around the world.

The Job:

• The consultant will join the Customer Support Case product team which currently consists of product owner, product specialist, UX/UI designer, engineering manager and software engineer.
• As a team member, the consultant will be part of the everyday work including planning and solutioning, improving ways of working and supporting existing products. The team is self-sufficient and owns the entire product vertical, from UI to infrastructure/DevOps.
• Responsibilities range from defining the end-to-end solution, managing the alignment with overall architecture landscape and design principles.

Have you:

• Strong knowledge in software engineering and design architecture
• Knowledge of typical enterprise integration patterns
• Understanding of business analysis techniques and processes
• Strong organizational, analytical and system thinking skills
• Knowledge of cloud computing - GCP, Microsoft Azure
• Be familiar with principles of computer networks and IT security management

We are looking for an experienced Solution Architect to discover and define the Case Management system architecture spanning across multiple products as well as Microsoft Dynamics 365 platform