Description
Service Desk Analyst - 1st Line
Location(s): York, UK
Department: IT
Job Description
Service Desk Analyst - 1st Line
This is a Service Desk Analyst vacancy working USA hours to support our clients USA and Europe business areas as well as UK.
Normal hours will be 8 hours per day (M-F). W are currently seeking to fill the hrs shift pattern
What does our IT Service Desk do?
You will be part of the front line IT Service Desk team providing support to c3500 users across the UK, Europe, Bermuda and North America. You will work in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk is as good as it can be and predominantly will provide support to our USA colleagues
This role is located at our York office.
We are looking for you to have the following attributes:
A passion for customer service.
Confident and effective communication skills, both verbal and written.
Comfort working in a highly dynamic, fast-paced and constantly evolving environment.
Strong team ethic.
A hunger for continuous improvement.
A natural talent for seeing the bigger picture and beyond what is in front of them.
Confidence in speaking out when required to do so.
An interest in technology and a restless desire for continuous learning.
Previous service desk/IT experience desirable but not necessary
Within this role we would expect you to:
Act as a routine contact point, receiving and handling requests for support from internal business users.