Description
Overall Experience: 8 plus yearsLocation: Istanbul-Turkey
Technical skills (Required)
· 8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
· Previous experience of leading a team.
· Must have knowledge of Microsoft desktop operating systems
· Must have knowledge of PC hardware architecture
· Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
· Good understanding of SCCM environment and OS deployment
· A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
· Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
· Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS
· Should have good understanding of user profile management
Language skills needed : Turkish, English
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at client and Infosys.
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at client environment for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
· Coordinate with Offshore IT Team.
· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
· Work with PMO on short/long term IT Project implementations
Job type: Full time
Contract type: 6 months
Salary:Upto 465 Turkish Lira/Day