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We have an exciting opportunity for a Field Service/Mobile/Hardware Engineer to join our well established client covering Leeds for an initial 3 month contract.

ESSENTIAL

*Ability to communicate at all levels
*Valid UK Driving Licence
*Ability to remain calm under pressure and work to measured response targets.
*Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
*Proven desk side support experience
*Proven knowledge of Microsoft Windows operating systems
*Proven knowledge in supporting Microsoft Office
*Proven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repair
*Experience of completing intrusive repairs MFP's.
*Working knowledge of server hardware
*Organised, able to manage time and prioritise tasks
*Excellent administration skills
*Flexible on working hours & overtime
*Willing to travel and drive a luton style van when required
*Will be required to move and lift large MFPs therefor a good level of fitness will be required

DESIREABLE
*Comptia A + qualified
*Experience of completing intrusive repairs MFP's.
*Working knowledge of backup systems
*Fujitsu laptop/Desktop trained
*Current vendor certifications in hardware/software maintenance
*Network support and trouble-shooting

KEY RESPONSIBILITES

*Receive and manage incidents, installations and changes through the incident management system and provide Real Time accurate feedback on progress and completion, return all paperwork on time for contracts where required
*Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with customer helpdesks where appropriate
*To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
*Provide an excellent level of customer service that exceeds customer expectations
*Understand and adhere to all documented company processes and expectations including customer specific instructions.
*Manage and apply the specified level of urgency to escalations and requests for information.
*Assess the severity of a situation and business impact, raising management escalations when required
*Attend business meetings out of hours as required
*Complete all tasks/activities specified by management to be in line with business requirements
*Form part of the shift/standby rota as and when required or requested
*Manage local spares and ensure all systems are updated and accurate
*Complete quarterly audits
*Complete all online training as requested in the timeframe specified

So if you are a Field Service/Mobile/Hardware Engineer looking for your next exciting opportunity please apply today

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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Start date
ASAP
Duration
3 months +
From
Global Technology Solutions Ltd
Location
North Yorkshire
Published at
20.10.2021
Project ID:
2231954
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