Description
We are currently recruiting for PC Support And PC Builder Team Leader on 6 months contract for a client based in Newcastle on a daily rate of £200 per day inside IR35.
Job purpose: The role includes liaising with the post room to schedule delivery to other site, handling of inbound and outbound PC deliveries and stock parts orders. Maintenance of asset management records. Building of desk top machines as required for new starters and refreshes.
Job responsibilities:
- Schedule new joiner PC builds and PC upgrades team leader
- Asset management to ensure KPIs are met on a monthly basis.
- Issuing IT peripheral items to customers. Charging for distributed peripherals items and maintaining stock levels of all equipment.
- Review appointments made in the PC Replacement Tool and plan activities. PC installation, configuration and data transfer from old PC to new PC for the Upgrade program procedures.
- Refurbishment of returned/leaver stock ready for re-deployment.
- Regular refurbishment and/or re-imaging of loan stock. Assisting with deliveries of IT equipment.
- Perform ad-hoc duties as required.
- Incident queue management with ownership of logged incidents via current call logging toolsets (Service Now).
- Prioritise ticket resolution workload on predefined Service Level Agreements.
- Awareness and correct use of key escalation points for both PC hardware and software incidents and service provision.
- Perform PC upgrades where required using defined internal processes, including data backups and restore.
- Perform imaging of workstations (both laptops and desktops) where required.
Skills Knowledge and experience:
- Team Leader experience required
- Ensure good knowledge of all PC hardware models in the environment
- PC hardware and software
- Service Now
If you are interested in this role please send your CV to (see below)
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.