Description
Senior Application Engineer (Maximo) - Greenwich
Morson International are working with a leading transportation firm who are looking for a number of Senior Application Engineers to join their team in Greenwich. This is an initial 6 month contract, where they are paying £575 a day, outside IR35.
The Senior Application Engineer will be accountable for the provision of Level 2 (and where appropriate Level 3) service for their environments (business critical services for TfL eg asset management, ERP, commercial off the shelf, in-house developed software, transport maintenance and planning systems, online services etc), ensuring that all services are delivered to the agreed standards, quality and performance. Out of Hours support, support of weekend or out of hours maintenance or release activities will be required for certain applications.
The Senior Application Engineer will be:
1) Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio
2) Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service
3) Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments
4) Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team
5) Escalating service incidents to a higher severity when appropriate to ensure the on-going security and safety of TfL's business operation and delivery of service within SLAs
6) Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers.
7) Accountable for assisting Projects and other technical teams to deliver new services/update existing services in their portfolio
The successful Application Engineer will have:
- Demonstrable experience of working in a complex multi site environment dealing with business applications and Real Time implementation systems.
- Proven track record of working within a support or operations environment.
- Well developed experience of issues and incident management and working within agreed SLAs.
Excellent oral and written communication skills at a business and technical level.
- Highly skilled at solving and communicating complex problems
- Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience.
- Relevant Business Application technical support skills
Preferable: Extensive Industry experience in an Application Support environment
- Working knowledge of ITIL V3 Service Management
- Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services
- Knowledge of two or more of the following
- Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsets and integration technologies/systems.
- Knowledge of agile project management methodologies.
- Working knowledge of solutions development methodologies.
If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Jake from Morson for more information.