Description
Data Centre Operations Engineer
- Start - ASAP
- Location - Cheltenham
- Duration - 12 months (extension very likely)
- Must be SC cleared and valid, UK National
- Inside IR35 daily rate
Role Summary/Purpose
Technical Data Centre Infrastructure role, responsible for supporting the Dell vxRail Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role will work closely with L1 Service Desk and L3 teams to deliver Incident, Problem and Change management for the Data Centre's. environments.
Essential Responsibilities
- Operational support of Dell VXRail environments across two UK Data Centre's.
- Technical ownership in region of Data Centre products and services that are underpinning customer applications
- Products and services include
- vSphere 6.7
- vRealize Suite (Automation)
- Dell EMC VxRail
- Dell EMC Unity
- Dell EMC RecoverPoint
- Avamar/Datadomain Backup
- vRealize Suite (Automation)
- Dell OpenManage
- Daily collaboration with L1 and L3 teams across Linux, Windows, Network and DB teams to ensure high level P&A to our customers
- Help manage technical attributes for CMDB regional CI information for Data Centre environments
- Document and control Standard Operating Procedure (SOP's) for IT processes
- Help enable self-service reporting and self-service actions for our IT users
- Promote and demonstrate an Automation First thinking. Deliver best fit use cases for automation
- Support regional leadership, Program management and UK Solution Architects to provide TTO processes
- Present & visible at Cheltenham site to support local teams with technical Linux operational services
Qualifications/Requirements
- Hands on-experience supporting and managing Hyperconverged technologies that underpin multiple data center's
- Hands on-experience with VXRail architecture and Dell Product suite (Avamar, RecoverPoint, VMWare, etc)
- IT customer experience communicating across multiple stakeholder levels including GE & IT End users, Suppliers & IT leadership
- ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment
- Must be willing to work out of Cheltenham, UK site
- Experience with automation technologies including but not limited to CHEF, Docker, vRealize etc.
- Role includes P1 Operational on-call support, subject to scheduling.
- Clearance level Restrictions apply