Description
Principal IP Transport Engineer
Outside IR35
6 months+
Remote Working
£500pd - £550pd
The Principal IP Transport Engineer is responsible for maintaining the availability and delivery of the IP network within the IT function. This is delivered as part of a support model underpinning the delivery of all associated services and service levels in line with contractual performance levels.
Key responsibilities
Support the operation of the IP Transport Network:
Ensuring they are patched in line with support and security requirements.
Ensuring they are monitored and managed to meet required performance and capacity levels.
Ensuring they are resilient and available to underpin the business defined uptime SLAs
As a 3rd line specialist, support the diagnosis and resolution of complex technical issues escalated via 1st and 2nd line support or directly through analysis of the system performance and behavior
Develop existing and new services to meet business requirements
Propose and develop continuous improvement plans for existing services
Support the development of operational roadmaps for existing services
Work closely with other key staff, including the Infrastructure Architect, on the development of new services
Support the testing and operational acceptance of new services and service changes ensuring that tests are developed and implemented to allow effective service delivery
Engage with the immediate team, and more widely as required, on Knowledge Transfer and training activities to reduce risk of individual members of staff being single points of failure
On-call duty to ensure 24/7 critical cover for IT Infrastructure
Support and implement the IT development and service management processes, as required, including Incident, Change, Release, Problem and Capacity and Availability Management
Comply with other corporate policies and processes as defined
Support the IT Technical Support Manager with Vendor and Supplier technical performance and management reviews
Act as an external ambassador, representing and promoting MSI to customers and suppliers through all relevant contact
Support the production of reports relating to the IT Technical Support team and service performance
Key Skills
HNC in an IT related discipline or substantial relevant experience
Deep understanding in routing and switching.
Other technical expertise, experience, and knowledge in Windows and linux systems is desirable.
Significant experience in the design, implementation and operation of critical IT Network services in an enterprise environment
Programming languages (Python, Perl, Bash)
F5 load balancing, Irules, performance and optimization
Dataflow analysis- Wireshark
Automation, SDN
Deep understanding of Firewalls and Security-Fortigate, Checkpoint Gaia 80.40
Extensive industry experience working in Technical Support teams demonstrating an analytical approach to solving complex problems
Demonstrable ability to identify improvements in Technical Support SLAs eg Incident Resolution, Availability Management, Operate and Maintenance etc.
Understanding of Mobile and Public Safety Communication technology and services - Desirable
Excellent understanding of Extreme Switches
AWS/Azure private cloud networking