Description
As an IT Helpdesk Officer you will:
*Support your department and/or team in a way which will contribute to its smooth and efficient operation
*Log, update and close calls in a professional manner ensuring that call details are accurate and extensive enough to be used effectively by anyone in IT for purposes ranging from support provision through to call review and statistical analysis.
*To provide regular updates to the IT team on progress made in relation to helpdesk incidents and user profiles/permissions in question
*To act as the first point of contact for internal and external communications relating to IT service provision
*Provide pro-active technical support to NICE Staff
*To set up and maintain user and email accounts
*Set up of new laptops for new starters, replacement equipment etc
*Troubleshoot hardware, software and basic networking faults investigating causes, diagnosing faults and researching and implementing solutions
*To ensure that all duties are performed in accordance with statutory requirements, NICE policies and best practice guidelines
*Carry out PC/Laptop/VDI (computer equipment) installation and configuration of hardware and software
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.