Description
Our client are seeking a Data Centre Operations Engineer to join their team.
Must hold current active SC clearance
Rate: £500 per day (Inside IR35)
Length: Initial 12 months
Location: Remote with some travel to Cheltenham
Summary
Technical Data Centre Infrastructure role, responsible for supporting the Dell vxRail Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role will work closely with L1 Service Desk and L3 teams to deliver Incident, Problem and Change management for the Data Centre's. environments.
Responsibilities
Operational support of Dell VXRail environments across two UK Data Centre's.
Technical ownership in region of Data Centre products and services that are underpinning customer applications
Products and services include;
Daily collaboration with L1 and L3 teams across Linux, Windows, Network and DB teams to ensure high level P&A to our customers
Help manage technical attributes for CMDB regional CI information for Data Centre environments
Identify ways to drive end user self-service and drive simplification of end user tasks required in managing Data Centre Operations
Lead in region to grow the team awareness and support of existing technologies across storage, Backup, Replication, DC Infrastructure, VMWare
Collaborate with local IT leadership to ensure Hosting services are responding to Customer needs
Stay current and follow UK Cyber Security and UK Compliance policies, processes and strategies. Technically support any requirements across the Cyber Security, Application and Infrastructure groups in region
Part of regional IT Infrastructure CHG control. Follow and promote CHG control processes to ensure compliance and protect service
Follow asset management processes in region and improve CMDB accuracy
Support in-house ticket analysis, workgroup management and escalations
Support Service Utilities that underpin regional IT operations, including Monitoring & Alerting products, Remote Desktop products, Remote Access Products & products that provide regional EVM solutions
Deliver in software upgrades and service patching for regional Infrastructure devices. Adhere to regional patching plans. Respond timely to critical patching requirements
Document and control Standard Operating Procedure (SOP's) for IT processes
Help enable self-service reporting and self-service actions for our IT users
Promote and demonstrate an "Automation First" thinking. Deliver best fit use cases for automation
Support regional leadership, Program management and UK Solution Architects to provide TTO processes
Present & visible at Cheltenham site to support local teams with technical Linux operational services
Qualifications/Requirements
- Hands on-experience supporting and managing Hyperconverged technologies that underpin multiple data center's
- Hands on-experience with VXRail architecture and Dell Product suite (Avamar, RecoverPoint, VMWare, etc)
- IT customer experience communicating across multiple stakeholder levels including GE & IT End users, Suppliers & IT leadership
- ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment
- Experience with automation technologies including but not limited to CHEF, Docker, vRealize etc.
- Role includes P1 Operational on-call support, subject to scheduling.
OT and On call are required:
- On call period is Monday - Sunday (7 days)
- 1 day extra pay per on call period (week)
- On call event expected 2 weeks in a month
- Minimum call out charge of 1 hour OT
- OT for any working during on call - standard OT rates Mon-Fri 1.5 x, Sat, Sun and Bank holiday 2x - worked OT will bring contract end date earlier.