Description
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who require a APS DTS - Desktop Engineer for one of their Public sector Clients based in Telford.
- IR35 - This role is inside of IR35
- Candidates must have public sector GOV.UK experience
Job Description:
- Project Description:
- Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account.
Role Description:
- The role will be a junior technical Support Engineer within APS working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues. End user interaction and from time to time travelling to other sites to support Capgemini resources on the account. Supplying support on Windows 10, MacOS and O365 and developing knowledge to support on non-standard applications.
Key Skills required:
Tasks:
- Provide Desktop Support within Capgemini.
- Fault identification and resolution of incidents/requests within contracted SLA targets
- Identifying the impact of technical changes on operational service
- Mobile solution support (Phones and Laptops)
- Software implementation and hardware installation
- PC Configuration
- Assisting with Stores tasks when required
- Developing and implementing service improvements
- Creating and maintaining support documentation
- When trained you will be expected to work on the Tech Table and assiting end users with technical issues
Technologies:
- Windows 10 and MacOS
- Microsoft Office 2016 O365
- TCP/IP, DNS, WINS based network principles
- Hardware - Desktops, Laptops and Printers
- VPN, SCCM
- Various software products, applications and services
- WiFi Access Points
- Meeting room technology - Touchscreen TVs, OWL meeting room devices and Crestron Sound bars
Technical Skills:
Mandatory Skill
- Experienced support analyst.
- Knowledge of Windows 10 and MacOS.
- Good understanding of Microsoft Office 2016 and O365.
- Hardware Familiarity (Desktop, Laptop, Printers) experience of PC Hardware maintenance and infrastructure awareness.
Desirable Skills
- MCSE Certification
- Understanding of Remote Control skills ( MSTeams, Remote Desktop, Skype)
- Knowledge of Assyst, ServiceNow Management tools
- Knowledge of Mobility Solutions (3G, Wireless)
- Active Directory Awareness
- Knowledge of basic network principles
- Knowledge of Apple devices (MacBooks and iPads)
Mandatory Skills:
- Customer focused in the delivery of service. Good customer facing skills with the ability to organise and manage your time effectively.
Desirable Skills
- Analytical and methodical approach to problem solving
- Must be self-driven and have the ability to use initiative and tenacity to resolve issues
- Good interpersonal skills and communication skills in verbal and written English
- Able to work with minimum supervision
- Able to perform under pressure and meet tight deadlines
- Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA
If you are interested in this position and would like to learn more please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.