Description
Provide customer facing end-user support that includes:Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
IMAC support including large scale/bulk office moves/re-stack activities (all moves)
Support for Operating System, base load software, MS Office suite and other business application
Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
Support for the Mobility devices (Android/iOS/iPhone/iPads)
VIP and home-based office user support
Imaging/Re-imaging end user systems on approved tickets
Supporting End User Device Lifecycle Management as per Client policies and procedures