Description
Currently have a requirement for an Applications Development Engineer to be home based working Monday - Friday office hours with the potential for some paid over time out of hours to conduct software deployments.
The successful candidate will be a UK national or be able to demonstrate the right to work within the UK and must be based within the UK. The candidate will ideally hold UK SC or be willing to undertake a UK SC application.
Job Description
- Undertake service management and enhancement activities involved in the ongoing delivery of Application Management.
- Provide application life cycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of existing application installations in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.
- Engage in and provide support for transition/transformation efforts.
- Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).
- Manage the technical/service relationships: between the company and the customer, between the company and subcontractors/vendors, or among various company internal organizations.
- Work with the key customers, and/or internal businesses/end user representatives (eg, Account Executive and the Account Delivery Manager) to retain customers and build the business.
Day to day tasks:
- Working with the PM and client to successfully deploy the new versions of the application
- Engaging with the vendor if any issues arise
- Stopping/starting the application
- Deploying files on windows and UNIX Servers
- Deploying files in WebLogic
Responsibilities:
Technical Knowledge:
- Apply technical and business knowledge to solve application issues that are critical or high-risk. Independently integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
Escalation Management:
- Identify, manage, and lead escalations via established processes.
Problem Management:
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Change Management/Implementation:
- Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs. May lead or participate in a Change Advisory Board.
Configuration Management:
- Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.
Teamwork:
- Work as part of a global, and/or multi-functional team. Lead teams which address operational processes and policies in work area. Seen as a resource and may mentor less experienced team members within the team in one or more technical-/operational policies/standards or business areas. Is a trusted advisor inside and outside the team/technology area.
Education and Experience Required
- Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field is advantageous but not required, relevant IT industry experience is a must.
Knowledge and Skills:
- Strong understanding of applications development
- Experience of working in both WINTEL and UNIX operating systems
- Shell Scripting
- Vi editor or similar UNIX editing tools
- Updating and running windows batch files
- Oracle WebLogic
- Oracle FUSION
- Powershell Scripting
- ITIL foundation level Certified.
- Knowledge of ISO20000.