Description
ServiceNow Developer
Summary of the work
The specialist will need to be a highly experienced (Practitioner level) ServiceNow Developer. Managing day to day development/design of features and applications, contributing towards the design programme milestones. Upholding customer values and working within Government Digital Standards.
Expected contract length 9 months +
Location Hybrid/North West/North East
Who the specialist will work with
ServiceNow developers
-Third parties/internal teams supporting/developing integration and automation between ServiceNow and other products
-All deliverables will be agreed between the customers Digital Delivery Teams and chosen supplier
What the specialist will work on
- The specialist will need to be highly experienced (Practitioner level) with the ServiceNow product, able to deal with the day to day development and design of features and applications within the platform and contribute towards the design of the customers place programme milestones
- Specialist will build, configure & develop ServiceNow platform improvements (meeting supplied requirements and deliverables) around platform capability/usability/stability
- New feature discovery; support business analysts/designers to investigate/guide requirements for new capabilities
- Software Development Lifecycle Process
- Service enhancement and new service delivery to the required standards
- Lead integration and automation between Estate products
Address where the work will take place
Manchester/Blackpool/Leeds/Sheffield/Newcastle
Working arrangements
Specialist will work 5 working days per week. The specialist will be mandated to attend site 40% of their working time in line with customers Hybrid working policy working remotely for the remainder of their time. Days of attendance on site will be as determined by management. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance
All suppliers must BPSS cleared and On-Shore
Essential skills and experience
- Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT)
- ITIL Qualification or experience/skills Demonstrate experience of working in a large scale organisation and/or Government or Public Sector installation of Service Now
- Experience of delivering new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle.
- Ability to complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales Attend and participate in Agile ceremonies.
- Ability to complete development of user stories to the DWP definition of Done .
- Experience in building, configuring and implementing ServiceNow features, applications and integrations
- Experience of reviewing code and configuration changes made by other members of the delivery team to ensure compliance with DWP Standards
- Providing support and guidance to members of the delivery teams and acting as a point of technical escalation
- Experience of building and testing simple integrations, or can work on more complex integration as part of a wider team
- Experienced in JavaScript within the ServiceNow platform, knowledge of the Glide API's. - Working Level
- Current ServiceNow platform Certification
- Minimum of 2 years' hand on Development experience on the platform
- Service Experience in configuring and developing features and applications within the ServiceNow product.
- Core Platform - Level 3 (Practitioner) ITSM Module - Level 2 (Working)
- Project and Portfolio Management module - Level 1 (Awareness) ATF Configuring and maintaining - Level 1 (Awareness) Integration Hub - Level 1 (Awareness)
- Self-Service Portal - Level 1 (Awareness) Virtual Agent & NLU - Level 1 (Awareness) Performance Analytics - Level 1 (Awareness)
- Technical Skills: Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT)
- 3rd Line Support for incidents, problems and changes