Description
Senior Service Desk Analyst - Contract 2-4 months
Rate: $30hr-$40hr
Location: Franklin Park, IL
Duration: 2-4 months
Qualifications
- Position requires five years hands on experience supporting Microsoft technologies in an end user environment, software, mobile device management platforms(intune) and desktop as a service (AVD).
- Position requires detailed technical administrative experience with hardware, software, patches, and fixes.
- Candidate should demonstrate strong ability of troubleshooting, outstanding communication skills.
- Detail oriented and willing to be on call (24x7x365) as part of a rotation if needed.
- Candidate should be certified in ITIL Foundations or have working knowledge in an enterprise environment, including ticket management systems and incident management processes.
Responsibilities
- Installs, configures, and maintains end user technology systems for business units within the company. Configures the systems, hardware, and software to meet business needs, oversees the deployment, and provides end-user support and maintenance. Provisioning of new user workstations and necessary accounts. Handles moderately complex end user issues and problems and escalates more complex issues to higher level resources.
- Provides professional support for end users of personal computers, the associated hardware, software, and peripherals. Acts as both level 1 and 2 ServiceDesk resource for troubleshooting and diagnosing software, operating system, hardware, and end user connectivity errors. Acts in alignment with defined SLAs for incident management and resolution.
- Develops and maintains documentation related to the end user systems, workstations and provide training as needed to the end user customer base or cross training within IT.
- Support of mobility devices including phones, tablets and mobile devices used in a business and manufacturing environment. Management of mobile device management systems. Support of mobility devices including phones, tablets and mobile devices used in a business and manufacturing environment.
- Consults with end-users to assess individual or departmental requirements; selects, acquires, installs, configures, supports, and maintains personal computing devices and peripherals in a business and manufacturing environment.