Description
1st Line Support - IT Helpdesk
Our client is looking for an IT Helpdesk Analyst to start Immediately. This role is £125 p/day on an initial 3 month contract with a view to extend thereafter. You will need to go via an accredited umbrella company as this role is inside IR35.
Ideally you will have previously worked in a multinational/corporate style environment supporting fast paced IT departments.
You will be required to deal with incoming queries, logging, co-ordinating and allocating incidents and requests received via the service portal or telephone.
Required skills/experience
- Excellent telephone manner and first class customer service skills
- 1st Line technical support experience would be advantageous
- Able to work onsite in Kent office
- Deal effectively with incoming queries, logging incidents & requests.
- Calm, confident telephone manner
- Excellent interpersonal skills
- Ability to handle support enquiries (on the telephone, in writing and in person) from internal and external stakeholders
- Ability to work under pressure and to priorities issues
- Be computer literate and adaptable in using different software
- Time management and able to work on own initiative
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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