Description
Location: Preston
Pay rate: £29.30ph Inside IR35
Duration: 5 months
Position: Command Centre Analyst (x3) - MOD SC Cleared
Clearance : MOD SC Clearance
An exciting opportunity has arisen to join our IT Service Delivery team based in one of our Command Centres in Preston delivering managed service solutions using the command, control, co-ordination and communication principles. The successful candidate will lead day to day ITIL Process Governance including but not limited to Events, Major Incident, Incident, Change and Problem and will have functional responsibility to manage a team of Support Analysts.
This role operates in 24x7 environment, covering 12 hour shifts of days and nights. Full details of this pattern will be discussed at interview.
Responsibilities include but are not limited to:
- Be central to leadership for day to day management of services
- Initial management escalation point for all support groups within the Command Centre
- Manage ServiceNow Major Incident tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
- Manage a team of Support Analysts who will be monitoring, alerting & reporting on Servers
- Lead the creation of product support life cycles resulting in forward schedule of change for supported applications
- Facilitate Continuous Service Improvement in line with the business strategy
- Provide Management reporting for internal and customer stakeholders
- Support the Major Incident Management team by leading the technical support group
- Facilitate end to end recovery
- Provide input to daily, weekly, and monthly service review
Desirable knowledge:
- Monitoring Tools (Nagios, Smarts)
- Ticketing Tools - ServiceNow ideally but not critical
- VMware vCenter
- Windows Server
If you feel you have the skills and experience needed for this role; please do apply now.