Description
Networks Operation Engineer
We have an exciting opportunity for a Network Engineer to join a blue chip organisation in Portsmouth on an initial 12 month contract. The Network Engineer's role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services.
The Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's.
*This role is site based, and inside IR35 so umbrella contractors only*.Current Valid SC Clearance required*
Key Responsibilities: Investigate and help resolve issues on customer's network and IT environment and using agreed troubleshooting methodologies. Manage network support cases to enable fast resolution that exceeds our customers' expectations. Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. Work with client teams and internal teams in Planning and execute in depth technical activity. Influencing the direction of activities/plans and providing technical insight and guidance to others. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. Participation in the on-call and shift rota, this is an onsite delivery-based role (when required)
Qualifications/Skills & Experience:
Relevant Network experience within information security/technology focused on networking.
Cisco switching & wireless, Cisco Security including ASA Firewalls and ISE.
Proven experience in incident management, service request management and problem solving.
Experience of using ticketing systems and use of monitoring and management tools.
Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Juniper Junos experience Checkpoint experience Management/Orchestration Tools such as Cisco DNA, Tufin, CheckMK, Remedy Service Management (Operator for Incident and Service Request tickets), Ansible ITIL qualification desirable.
Working Hours - Monday to Friday Only (No bank holidays)
Required skills
5 years of relevant Network experience within information security/technology focused on networking
Cisco switching & wireless, Cisco Security including ASA Firewalls and ISE.
Proven experience in incident management, service request management and problem solving
Experience of using ticketing systems and use of monitoring and management tools
Ability to communicate effectively and build relationships to understand client requirements
Ability to deliver against deadlines and agreed SLA targets
Ability to take ownership of an issue or task and see it through to completion. Juniper Junos experience Checkpoint experience Management/Orchestration Tools such as Cisco DNA, Tufin, CheckMK, Remedy Service Management (Operator for Incident and Service Request tickets), Ansible ITIL qualification desirable
Certificates required: 'sC Clearance
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