Description
I am currently looking for a Senior Policy Specialist to be based in Manchester
Areas of Accountability:
Own the policy from start to finish including co-ordination of data to support proposal and drafting and proofing the formulation of regulatory and bank compliant policy and policy papers.
Provide high calibre support and oversight to the enable the policy to be successful operationalised and implemented. Not responsible for its actual implementation but responsible for ensuring its workablility and communication to relevant internal stakeholders to facilitate its implementation.
Successfully manage stakeholders throughout policy development, agreement and implementation; constructively resolving challenge to reach a collectively acceptable and explicitly agreed position
Owns each policy end-to-end gaining relevant SME input and agreement
Ensure, and successfully operate within, a formal governance environment, achieving balance between control and the achievement of time critical business, project and operational objectives in a time-sensitive environment.
Knowledge, Skills And Experience Required:
Expert level knowledge and experience of working with at least some if not all of the following: CCA Consumer Credit Act and associated regulation, MCOB, BCOB, DISP & understanding of Financial Ombudsman Service and approaches to redress; TCF and FCA principles
Recent experience in the development and application of policy within a UK regulated financial services environment including customer redress and remediation and the Financial Ombudsman Service & complaint handling.
Strong written and verbal communication skills
Effective at running workshops and delivering presentations
Experience of working in a fast moving environment requiring decisions to be made under pressure
Experience of making successful and balanced judgments in areas of commercial, regulatory and media sensitivity
Strong stakeholder management, negotiating and influencing skills
Ability to rapidly assimilate, understand and undertake robust critical analysis of large volumes of complex numerical data and business information
Ability to prioritise a complex and varied workload, meeting competing demands within tight timeframes
Experience of running effective governance of policy decisions and their compliant implementation across customer contact operations and project environments
Effective time management skills, including the ability to successfully prioritise workloads, and manage multiple competing priorities and respond to tight deadlines
Available for immediate start