Description
Our client, a multinational telecommunications organisation, is searching for a Fault Management Engineer to join their service delivery department.
Fault Management Engineers Responsibilities include:
- Taking ownership of faults that require multi party coordination to include:
- Providing technical guidance to field engineers.
- Coordinating end to end testing between contributing parties.
- Ensuring that clear information is provided when trouble tickets are referred to other parties.
- Being available to advise 3rd parties when required
- Act as a first point of technical escalation for field engineers and service managers to include:
- Liaising with NSN onshore and offshore teams to ensure that action plans are appropriate.
- Escalating issues to service managers when appropriate.
- Liaising with/assisting 2nd and 3rd line technical support when required.
- Identifying training needs for field teams and other staff as appropriate to include:
- Providing ad hoc training to teams to improve fault clearance times as required.
- Provide guidance schematics to field engineers showing the different transmission topologies they could encounter.
- Provides technical input to ad hoc reports on SLA failures
- Provides updates to Operator Customer Care for service affecting outages
- Participates in 24x7 escalation rota
Please apply with your latest CV.