Description
We are looking for a
Senior Consultant SAP SSF (m/f)
Reference: -en
Start: 05/15
Duration: 6 MM+
Place: in Bavaria
Branch: Herstellung von elektrischen Lampen und Leuchten
Your tasks:
- Global Governance for SSF HR Topics (structure, categories, inbound and outbound interfaces)
- In charge of the change advisory board
- Definition requirements to SSF with global focus, not local topics (country / region specific)
- Service Manager for IT or Service Provider (Enhancement)
- Setup of a Service Desk and define KPI’s
- Responsible for Incident Management , Change Management and Release Management
- GSS Contact (participation) for SLA definition (KPI)
Your qualifications
- Excellent HR Process Know-how
- Experience with Shared Service Transition
- Service Management Experience with SAP HR (SAP GUI, SAP Portal and Self Services)
- Service Management Experience with Ticket / Case Management Tools (SAP CRM, SAP Solution Manager, SAP Employee Interaction Center)
- Very good project experience, including thematically comparable IT projects
- Experience in IT project management with full management responsibility for the project staff
- Management of Cat. C or B projects with P&L responsibility
- Management experience in multi-site IT projects
Skills:
- IT service manager
- IT consultant
- Business analyst